Customer Service
At Wallsome, we’re committed to delivering not only exceptional products but also excellent service. Whether you have a question, need help with your order, or just want to say hello, we’re here to assist you.
How to Reach Us
We aim to make getting help as easy as possible. Our dedicated customer service team (that’s us!) is available via email at:
We respond to all inquiries within 24-48 hours during business days.
Frequently Asked Questions
Before reaching out, check out answers to common questions below. Your solution might be just a click away!
-
Where is my order?
- Once your order is shipped, you’ll receive a tracking email. If you haven’t received it, check your spam folder or contact us for help.
-
Can I return or exchange my item?
- As our products are made on demand, we don’t accept returns or exchanges unless there is a defect or damage. See our Return Policy.
-
How do I change my shipping address?
- Contact us immediately at hello@wallsome.co if you need to update your address. Changes may not be possible after production begins.
-
What if my order arrives damaged?
- Please email us with photos and details of the damage within 7 days of receiving the item. We’ll resolve the issue promptly.